Returns & Refunds Policy
Last updated: 30 July 2026
At Ollie’s Q, every item is printed to order especially for you. Because of this, we generally can’t accept returns or exchanges for change of mind or incorrect sizing, so please check the size guide on each product page before placing your order.
Change of Mind
As all merchandise is made to order, we do not accept returns or exchanges if you:
- Ordered the wrong size.
- Changed your mind.
- Ordered the wrong item or colour.
- No longer want the item after it has been produced.
Please double-check your order before completing your purchase.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, we’ll make it right.
Please contact us within 14 days of receiving your order and include:
- Your order number.
- A brief description of the issue.
- Clear photos showing the problem.
Once we’ve reviewed your claim, we’ll arrange a replacement or refund where appropriate.
Lost or Missing Orders
If your order appears to be lost in transit, please get in touch and we’ll investigate with the shipping carrier and our fulfilment partner.
Refunds
Where a refund is approved, it will be processed back to your original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
If a product has a major fault, is significantly different from its description, or doesn’t meet the consumer guarantees required by law, you’re entitled to the appropriate remedy, which may include a repair, replacement or refund.
Contact Us
If you have any questions about your order or need to report an issue, please get in touch via our Contact page or email contact@olliesq.com
We’ll do our best to get back to you as soon as possible.